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1.3 Based on 63 reviews
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  • Customers like
    • Payment draft 1
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    • Bad business practices 8
    • Customer service 7
    • Poor customer service by agent 3

I had a claim against someone where they admitted fault. It should have been over In a week! Two years later....... They (the adjuster) delays your claim and doesnt return calls or emails. Their unethical practice just hopes you miss the statute of limitations. Horrible company!!! I missed my statute date and had probably 40 unanswered emails/calls with them. They would not pay after that date so we were out a few thousand dollars. I... Read more

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My son had an accident with a Safeco customer about 1 1/2 ago with one of their clients. The lady was at fault and even admitted it to the police. My son called Safeco to report it and has an estimate done. He has yet to get his car repaired and in the meantime has to borrow my car. Their excuse is that their client has yet to report the incident even though she claims she did.it in no wonder that they are not accredited by the BBB. We have... Read more

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I and family members have been with Safeco more than 7 years with both home and cars policies. I never know the truth about the honesty of Safeco agents and claim processing until recent times. In the last year because of the hail and water damage I filed claims as it happened. Safeco then terminated my policy with the reason " lack of maintenance of this dwelling" and " the chimney has peeling paint and wood rot". It is not true because my... Read more

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A Safeco driver hit my son's car, and we have been in Safeco *** for over 5 months now. It took 2 months just to file a claim, as they made us track down and approach their customer at his home to get a picture of his insurance card, despite the info being on police report (AWKWARD!!!). Took another 2 months to get estimate approval, and now has been another month awaiting payment!!!! No one at their office answers their phones, their voicemail... Read more

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I was sitting behind truck on busy street, at red light . it was four lane ,two on each side with wall in center. Small car which I saw in rearview mirror was approaching at speed I knew was going to hit me. they hit my Mercedes SL 500 and shoved me under truck I was behind Before I could get out both drove away again driving crazy and dangerous. I filed claim to which they paid for my car but refused to even except i had severe lower back... Read more

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The worst roadside service ever. Insurance company and tow company not on same page. Took 4 hours to tow car which other tow company's service faster. Will changed insurance do to this. Customer service *** sucks.

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A Safeco driver hit my car in the parking lot at a golf course.. Estimate by a reputable repair was $1200 I was contacted by Alex as the adjuster after being delayed for 2 weeks. They only approved $900 and wanted to get aftermarket parts not OEM. I am glad I have Farmers. Safeco is a ripoff even for someone that their driver hits. Looks like we will have to go to small claims court. I have called many times and the adjuster will not... Read more

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They suck. Don't use there shops .thwy did a *** job on my car. There Liberty mitral and Safco. Same company. In waiting tree months to get my car fixed. They send out a a hole Ryan tats all sliver his arms just so you know if you use him. I don't care if someone has tats. So are nine on other people. Select body shop the worst shop. If I were you don't use them I didn't look at all there complains. Safco can go to ***. Read more

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For at least the last 4 years, without fail, I have renewed my Safeco Homeowners policy. Post receiving acknowledgement of payment and the Homeowners Policy Package, I receive a letter in the mail, from Safeco Insurance: "After careful consideration, we have concluded that we will not be able to renew your Homeowners insurance policy. Coverage will end at 12:01 a.m. Standard time on July 29, (2016)." "As explained in a previous letter, an... Read more

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Isn't it interesting that a company partnered with Liberty Mutual that actually runs an infamous commercial (Who wants to drive around part of your car?) is seemingly synonymous with undervaluation of cars and partial claim payments? Talk about investing more money in running untruthful ads versus applying that to actual insured claims to ensure customer satisfaction! I can't even fathom clicking one star as my claims process was horrible. I... Read more

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