Submit ›
1.4 Based on 60 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Payment draft 1
  • Customers don't like
    • Bad business practices 8
    • Customer service 6
    • Poor customer service by agent 3

They suck. Don't use there shops .thwy did a *** job on my car. There Liberty mitral and Safco. Same company. In waiting tree months to get my car fixed. They send out a a hole Ryan tats all sliver his arms just so you know if you use him. I don't care if someone has tats. So are nine on other people. Select body shop the worst shop. If I were you don't use them I didn't look at all there complains. Safco can go to ***. Read more

Was this review helpful? 1 0

For at least the last 4 years, without fail, I have renewed my Safeco Homeowners policy. Post receiving acknowledgement of payment and the Homeowners Policy Package, I receive a letter in the mail, from Safeco Insurance: "After careful consideration, we have concluded that we will not be able to renew your Homeowners insurance policy. Coverage will end at 12:01 a.m. Standard time on July 29, (2016)." "As explained in a previous letter, an... Read more

Was this review helpful? 2 0

Isn't it interesting that a company partnered with Liberty Mutual that actually runs an infamous commercial (Who wants to drive around part of your car?) is seemingly synonymous with undervaluation of cars and partial claim payments? Talk about investing more money in running untruthful ads versus applying that to actual insured claims to ensure customer satisfaction! I can't even fathom clicking one star as my claims process was horrible. I... Read more

Was this review helpful? 0 0

I was rear ended by a customer of Safco insurance. It was pure *** trying to get someone to even callme about the accident or claim. It has been over a month and NOTHING. I was forced to call manament several times regarding my ajustor. As of today she received all of the medical records, I received a e-mailed stating the medical bill were unusual high. This is just pitiful! This is the worse insurance company I have ever encountered. If... Read more

Was this review helpful? 1 0

This is by far the worst customer service experience I have ever had! 1. We are active duty Army and moved across the country because of re-stationment. I called to change the address of residency for out auto policy and renter's insurance prior to our move, to our new residency. Come to find out the *** who I changed the address with "accidentally" cancelled our policy. So the entire drive across country, we were uninsured. When we arrived at... Read more

Was this review helpful? 0 0

Me and my kids were rear ended by someone insured by Safeco a year and a half ago. From day one they have called and harassed me and treated me like I was a criminal. It's been a year and a half and they still haven't paid my medical bills or my pain and suffering. I just spoke with them on the phone and they were very rude. I was asking for a new claim adjuster and they refused to give me a new one. A year and a half. I would never, ever... Read more

Was this review helpful? 0 0

The female adjuster (my 3rd one) was condescending, rude and would call whenever she felt like it to try to catch me in a lie. There were no lies or misrepresentations. Safeco's insured was at fault and they need to pay! This has been ongoing for one year with no resolution. The police reports and eye witness both have attested that I was not at fault - yet I am treated as though it was my fault! Shame on you!!!!!!!!!!!!!!!!!!!! Your... Read more

Was this review helpful? 1 0

So it appears that the ongoing theme of this company is that they love YOUR money & will do whatever they can to keep it. I moved from an apartment that required we have renter's Ins., so it's not that i didn't "Want" their service...i merely no longer needed it. It's been a month & a half, and at least 12 calls, and they still can't refund my unused balance. I say "Can't" because they keep claiming that my home address "Does not exist!" Yes,... Read more

Was this review helpful? 0 0

After 1 full year with safeco, my husband's vehicle wouldn't start, 23 miles from home, in a town with no cell service. (We live in the mountains). He called for a tow and the extremely rude agent that he spoke to, told him they'd tow him 15 miles and dump him off in the middle of no where alongside a narrow road/river. :/ our house was 23 miles away, and by policy, the nearest service station was actually another 14 miles. So technically we... Read more

Was this review helpful? 0 0

My car was rear ended on April 26 2016, by someone that has Safco Insurance. I have called a Safco agent 7 times and her answering service is as good as it gets. She has never returned any of my calls. I need my car fixed, but Safco doesn't care.

Add comment
Did not find what you were looking for?
 
×
You are reading about Safeco Insurance.
Filing a new complaint about
×