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1.3 Based on 70 reviews
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We were hit by a safeco customer back in April of this year (2016). Long story short, we ended up having to take them to small claims court in August (the driver was represented by a lawyer from the company and we represented ourselves). Less than 30 days later, we received the ruling in the mail that the judge sided with us for $1869 (the amount we requested). We received the check from Safeco on Friday (9/23/16) for the exact amount made out... Read more

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Safeco is hands down, the worst insurance company to deal with. They insured an older guy who backed into me at a stop sign. Nothing I could do, he started to go and all of a sudden, put in reverse and slammed into me. Now he allegedly isn't answering the phone or returning calls to his adjuster so safeco says they won't pay until they talk to him. Even though there was a police report taken at the scene. I asked what the timeline was and they... Read more

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Experienced Horrible customer service while. Dealing with my claim...

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This is the worst auto insurance company around my daughter had an accident with her 2016 jeep a young fella hit her and both cars were totaled they sent and adjuster out and she took some pictures I asked her to take pictures of the hole in the motor she said they don't pay me enough to get on my hands and knees so two days later they said the car can be fixed for 11,000 I said you are crazy the car is totaled so they told me to pick a... Read more

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I only switched to Safeco because I am financing a home using Veterans United who recommended them and I needed a home policy set up for the mortgage process. I have used other plug in devices and this one is a SCAM. I was with Metro Mile for several years and got continually better rates every 6 month period based on my excellent driving. I did a short test drive to Walmart which is 2 miles from my home and it "detected" 37.99 "Hard... Read more

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My name is Carletta Mccook from Austin Texas. This company is NO *** good!!! One of their clients ran a red light and hit my car. Then he lied about it and they know he lying and they not trying to pay for my damages. They are also racist because they know I'm black and he was white. This company is NO good and I wouldn't give them any ***' stars. *** them!!! I will be filing a complaint as soon as I finish this review. *** them *** *** ***!!!! Read more

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This is Carletta Mccook from Austin Texas. I hate this company!!! One of there clients ran a red light, hit my car and lied, and they know he lying and they not trying to pay for my damages!!! This company is racist!!! They know I'm black and he was white... I will NEVER give this company any stars at all!!! *** this company!!! They can kiss the crack of my ***... They a bunch of fraud ***!!! I will be complaining to the BBB as soon as I finish... Read more

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My brick fence was blown over by near hurricane force winds. Safeco sends an engineer out to to fetch back the finding "differential settlement" , that is not covered in the policy.I hired an engineer to look at the damage and the engineers report.The local engineer concluded the safeco engineer lied in his report or at least was guilty of gross mistakes and false results. safeco ignored the findings and stands by there non coverage. I have... Read more

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Just to let you know Safeco Insurance even though the you use them as your insurance company or going to *** the first time somebody hit you or you hit them say it one mile an hour to miles an hour they're going to pay them and you're going to get screwed because they're going to double up triple up on your insurance. Even the police department in Memphis screwed me around by switching the people that were taking the report because I was not an... Read more

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Having a issue with paying my policy customer service representatives having no clue about my situation

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