Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

I had them on autopay at my bank and was prepared for $ 141 deduction.with no warning or explanation, they deducted $190. when I called to question, I was told that everyone in texas received a rate increase because of the hurricane disaster.

may have been reasonable had I been informed in time to explore options before being charged. I cancelled my policy and they only refunded the increase amount.i am pursuing the full amount since I cancelled before premium was earned. when I first contacted them I was told that the only thing I could do about it was to cancel my policy. I immediately went online and purchased another policy with another company.

when I called back to cancel my policy with Safeco , they were surprised and wondered why I wanted to cancel.

when I explained that I felt that their action was unethical and dishonest , I was told that I would receive a refund. I only received a $49 refund and I am very unhappy.

Product or Service Mentioned: Safeco Insurance Auto Insurance.

Reason of review: Problems with payment.

Monetary Loss: $141.

I liked: Initial acceptance.

I didn't like: Added cost without advance disclosure.

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