Safeco Insurance
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Safeco Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safeco Insurance has 1.4 star rating based on 165 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nightmare, N o t h i n g, Nada.
Cons: Customer service, No customer service, Bad business practices.Recent recommendations regarding this business are as follows: "Check company reviews prior to purchasing from Safeco/Liberty Mutual", "get there supervisor number", "Don't do it", "prayers sent", "DO NOT BUY THIS INSURANCE".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safeco Insurance has 1.4 star rating based on 165 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nightmare, N o t h i n g, Nada.
Cons: Customer service, No customer service, Bad business practices.Recent recommendations regarding this business are as follows: "Check company reviews prior to purchasing from Safeco/Liberty Mutual", "get there supervisor number", "Don't do it", "prayers sent", "DO NOT BUY THIS INSURANCE".
Most users want Safeco Insurance to offer a solution to their issues.
Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Safeco Insurance Reviews
"Wonderful Claim experience"
I ran over a camper cover on the interstate. They went to bat for me and forced USAA to pay the claim where their customer did not have it properly attached....
"Horrible customer service with my third adjuster (Jonathon) since my claim 1-18-2024"
Worst insurance company I've experienced in my 50 years! I had a neighbors 100 foot oak tree fall on the back of my house ruin my two decks, huge staircase...
Lake Oswego, Oregon
Horrible customer service with my third adjuster (Jonathon) since my claim 1-18-2024
Worst insurance company I've experienced in my 50 years! I had a neighbors 100 foot oak tree fall on the back of my house ruin my two decks, huge staircase gone, fence, retaining wall, outdoor lighting, sprinkler system and landscape totally destroyed.
My first adjuster Erin suggested I hire a company to remove the tree before she arrived, which I did.
To date NO REIMBURSMENT! She observed the damaged property on February 3, 2024 late (from Texas).
Monday February 5th I received a call from a new adjuster Jasmine that couldnt answer any of my questions.
A couple days later, I get a e-mail from Jonathan (Florida) who now says he is my adjuster. He goes on a vacation for a week and doesnt have back up.
Im sending e-mails 2-15-24 with bids during this time not knowing hes out of town.
I finally reach him after my agent contacts his boss, Jonathan says hes never received these
Bid e-mails, I resend them Tuesday February 27th and follow up with a voice mail with a couple questions, NO response. I re-sent the e-mail this morning (Thursday) @ 7:10PM
NO REPONSE!
KATU did a interview on this story a couple weeks ago, Im filing a complaint with the Oregon Insurance Commissioner tomorrow.
Keep this in mind when selecting your insurance company
User's recommendation: Check company reviews prior to purchasing from Safeco/Liberty Mutual
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, New Hampshire
Almost this accident happened 9 week, they don't pay attention still!.
WORST INSURANCE COMPANY!!! It's almost 9 weeks since I submitted my claim!!
I am not 100% to blame for the accident. In this accident I lost my car, I lost my job, I lost a lot of money, I lost everything!!! For unknown reason they are using wrong name and more. And they hacked my email and phone: I'm not in a safe place, I'm scared for my life.
They didn't even rent me a car for 16 days!!! I was working in my car. I just lost both my jobs!!! The accident was so bad I was sick and still not well!!!
But they still haven't paid me anything. I have called more than 100 times so far!!! I can't live my life now!!! The insurance company doesn't care about my condition.This illness is a game for them!!!
The only thing they are calculating is how they can make more money from this disaster!!! I called the claim department twice yesterday, I spoke to two women and the customer service was very rude and disrespectful.
My claim is from 1-18-24, still No reimbursement and no one could explain the process. What a nightmare
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My claim adjuster is not corresponding with me about my claim
I made a claim on January 10 2024. I was assigned a Mr.
Daryl Watson
on January 26th 2024 Mr. Watson confirmed that we meet at the property at 11:30 am at 11:35 I call Mr. Watson and asked where was he at he said he wasn't going to make it, but his roofer was on his way.
I brought to his attention that he confirmed the meeting. And the roofer isn't going to give me a price for the inside damages.
He told me he needed a 1/2 hour I said fine. I have called numerous times, and my agent has called also.
With no correspondence from Safco or Daryl Watson. It has been over a month since my claim has been filed.
- Communication
Preferred solution: Apology
User's recommendation: get there supervisor number
The loss on the following post # 561**** should be 20,000 to 30,000 loss. Not 20 I am sorry about communication era.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service
- You send email i put info in and basically get called a liar
Preferred solution: Get my low mileage discount
User's recommendation: prayers sent
San Tan Valley, Arizona
Un satisfied customer
User's recommendation: DO NOT BUY THIS INSURANCE
Columbus, Ohio
I need to speak with Safeco
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t Contact Vehicle Claim Adjuster
- No everyone responds the same
- Lack of communication vital have to talk through a message system
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have never had an supervisor lie to me then when asked to transfer to her supervisor I was told NO! THIS IS UNEXCUSABLE AND UNEXCEPTIONABLE BEHAVIOR.
Needs better employees that do their jobs.
- Rates
- Want transfer to their supervisors
- Employees are clueless whom the ceo is
Preferred solution: My claim redone by someone whom cares.
User's recommendation: Go somewhere else
Lynnwood, Washington
Need some internet for low income family
User's recommendation: They have gone down hill! Not an honest company at all! They recently cancelled my home owners insurance. I asked why! They put on record for my policy that I had several expensive claims! This was an absolute lie! I made a couple of phone call inquiries into what my policy covers. This was over 2 years ago, and they were not actual claims! They lied about it and have it in my records as claims! I had to call the State Insurance Commission and make a report for this false information! I'm a senior and they are taking advantage of me and now I have to find a different provider! Safeco, AKA Liberty Mutual can not be trusted! Save your time and money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service is awful
Each month I try to call and make a payment to my local SAFECO agent.
Sometime hours ...
Sometime DAYS...
Sometimes never does the local agent call me to take my payment. The agent tells me,
" SAFECO requires ONLY the agents contact information be on your bill".
Maybe so because, when I google SAFCO's phone number(s) each phone at Safeco transfers me back to the local agent !!!
UGHH.
DRIVERS INSURANCE VERIFICATION CARD...
has no phone number for SAFECO !!
NO... 1(800)'s
NO... 24hr claim phone number.
NONE, NONE, NONE !
Only the local agent's phone number... again.
If you were to be in a car accident after hours or on a weekend you would need a 24hr claims phone number...
RIGHT ??
Not with Safeco.
With Safeco you will bleed-out in the gutter before you talk to their greedy selves.
I pay SAFECO almost $10,000 in annual premiums and it is as if they hide from me??
I am literally throwing $$$ at SAFECO. They happily scoop it up.
HATE, HATE, HATE Safeco customer service
- Poor customer service
Preferred solution: Phone numbers on monthly bill that include corporate payment center and claims.
User's recommendation: do not buy Safeco Insurance and expect quality customer service !
I'd cards have claims number in the back. Take a look!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Need help with a claim
Portland, Oregon
Can never get through to customer service. Is a pain in the butt? I'm about ready to quit safe code because of it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Safeco Will not respond
- Agent will not contact me
Preferred solution: Full refund
User's recommendation: Go anywhere else
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
Gig Harbor, Washington
Safeco avoids talking to live people can't get issue resolved.
User's recommendation: buy else where
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They take advantage of the little man!
Preferred solution: If they delete their collections with me I will retract my warnings about them!
User's recommendation: Don’t get entangled with this company. No discount would be worth their poor service!
Gallatin, Tennessee
Want to speak to someone
I recieved my latest bill in the mail. It had gone up $12.81.
I simply wanted to know why. Seeing that the last year of monthly payments were the exact same amount. I tried calling several times and the automated system kept hanging up on me. I tried 5 different numbers with no luck.
SafeCo obviously cares nothing about their customers, (and suck at customer service) or they would do more to keep them. At the very least, answer the phone! SafeCo has put a nail in their coffin.
I will be finding a new insurance company ASAP! I will be telling this to anyone and everyone who will listen, and advising AGAINST going with SafeCo!!
User's recommendation: Don't go with SafeCo, you'll regret it!!!!!
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Shouldn’t the neighbor’s insurance pay?
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