Not resolved
Customer service
Value for money

A Safeco driver hit my son's car, and we have been in Safeco *** for over 5 months now. It took 2 months just to file a claim, as they made us track down and approach their customer at his home to get a picture of his insurance card, despite the info being on police report (AWKWARD!!!).

Took another 2 months to get estimate approval, and now has been another month awaiting payment!!!! No one at their office answers their phones, their voicemail is always full so you cannot leave a message, and you'll never get a return call from their "call-back service"! I am probably going to have to sue the poor driver just to get any resolution.

And I'm sure he had no idea that his insurance was deadbeat! AVOID THIS COMPANY!

Product or Service Mentioned: Safeco Insurance Auto Insurance.

Reason of review: Poor customer service.

Monetary Loss: $2000.

I didn't like: Voicemails that were constantly full, Customer service, Failure to work with me.

Company wrote 0 public responses to the review from Aug 16, 2016.
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