We had the same issues with Safeco. Their insured, who was out on bond, rear ended us.
Safeco claimed we were not injured even though the guy was doing 75+ on the interstate when he hit us. Their insured lied to the police about what happened, and the false police report they gave was eventually proven. Even though they should have refused to "accept liability" for the claim because their insured gave a false police report, they "accepted liability" and offered my son $300 for his extensive injuries. By "accepting liability" and offering $300..they prevented us from filing a claim through our uninsured motorist coverage.
They do not pay claims properly, and do not conduct proper investigations. They seem to like to insure people who will lie at the scene of an accident so that they don't have to pay claims.
This person wrote the review because of problems with payment at Safeco Insurance. Reviewer claimed that he or she wants Safeco Insurance to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.