SafeCo Insurance added an individual (same last name, a relative, but not in our family, not living in our home or city) to our auto insurance policy ($900+ additional fee) without first contacting us as to whether this person is a member of our family and/or resides in our household. The answer to both questions is "no" and in fact this person lives in another city and buys insurance in another state!
They refuse to answer any questions as to why/how this occurred - an agent says that this is common practice with SafeCo to ward off fraud from people not claiming college students. We have yet received any contact from a human at SafeCo.
Product or Service Mentioned: Safeco Insurance Auto Insurance.
Monetary Loss: $900.